by Jim Meisenheimer
I've always been impressed with salespeople who have success written
all over their face.
That face or facial expression has a tremendous influence over the
people we meet day in and day out!
I'm only guessing at this, but I believe you could immediately
increase your sales by 30% if you had a simple on/off switch.
Yeah - this on/off switch would be used before and after every
I'm not sure why, but many salespeople truly believe their
personalities are sufficient to win all the business - no special
You're bringing all of your experience to the sales call.
You're bringing all of your education to the sales call.
You're bringing all of your brains to the sales call.
You're bringing all of your attitudes to the sales call.
You're bringing all of your personality to the sales call.
Simple reasoning suggests why do anything else?
Well you can chase prospects and customers or you can attract them.
Just showing up has never been enough and now with global competition
and web competitors lusting for your business, you best be seeking
ways to take your selling skills to the next level.
And be careful - you probably think your selling skills are at a
much higher level than they actually are. You aren't the
judge - your prospects and customers are.
Look - the secret to getting more people to buy your products really
This secret is easy to do.
This secret has an unbelievable power to attract business.
Let me digress for a minute to give you an example.
The cruise ship pulls into Ismir, a Turkish port for a one day visit.
Bernadette and I get off the ship to see the sights and do some
shopping - the shopping is her idea.
We're not 500 yards from the ship when Bernadette does a 90 degree
turn to check out a jewelry store display case.
She's eye-balling everything in the display case - especially the
Remember we're still outside the store. Behind the display case
is a sheer curtain.
As we're looking at the stuff - the curtain parts and out pops one
of the happiest faces I've ever seen.
He was gesturing. He was nodding his head. He was pointing at
things my wife was looking at and kept smiling, pointing and nodding.
He had the look that every sales person should have when working
with their customers.
Dr. Bernadette Meisenheimer, is no easy target. She's got street
smarts. She knows how to deal with people.
Nevertheless - she says to me, "Let's go in the store - he's
expecting us to."
So in we go - because the sales person was expecting us to.
Imagine just before your next sales call you turned on the switch.
You turned on the switch to smiling.
You turned on the switch to positive thinking.
You turned on the switch to positive expectations.
You turned on the switch to solving your customer's problems.
You turned on the switch to high energy and lots of enthusiasm.
You see it's because very few people are always smiling, always
thinking positively, always have positive expectations, always
focused on solving problems, and always have high energy and
lots of enthusiasm - that you have to turn it on, you have
to turn the switch on.
This switch is not automatic - it's manual and you have to turn it
The secret to getting more people to buy your products and services
is as easy as A, !
Try saying "SHOW TIME" before you open the door to your next sales
call and see what a difference it makes.
It's "SHOW TIME!"
You'll have success written all over your face too - as soon as
you say "SHOW TIME."
It’s funny how often small business owners tell me that the number one way they acquire new business is by way of referral. Yet, when I ask what they do to intentionally stimulate this powerful marketing strategy, I get blank stares.
If you’re doing something right in your business, you will get the accidental referral but, by creating a systematic approach to consistently generating referrals, you will find that your job of marketing and selling can become a pretty simple affair.
The following seven steps constitute the core components used to build an effective referral marketing system for your business.
Step #1 – Create a referral target market(s) – you must create a target list of companies and individuals who can be motivated to refer. This can be clients or a network of related businesses. In many cases you will find a certain percentage of your clients already refer some business. Tap these sources first, create tools to make it easy for them to refer you, ask them what would motivate them to refer more business. Don’t spend your time and energy trying to create a referral program that everyone will buy into. Some people are just wired to give referrals – focus on that group
Step #2 – Identify your ideal referral client – In order to receive high quality referrals you must be able to quickly communicate the exact type of person or business that makes a great referral. Skip this step and you will likely find yourself on too many wild goose chases with referrals that don’t fit your ideal target client.
Step #3 – Create and communicate your core referral message – you must be able to easily explain the value you can bring to anyone who is referred. For example, a marketing and branding expert for professional services might tell an attorney, “We show estate attorneys how to become famous,” as a way to simply communicate how they are unique. It’s important that your referral sources know what makes you unique, what your brand has to offer that a referral might value most.
Step #4 – Design a referral education system – When you meet with a potential referral source you can substantially increase the number and quality of referrals if you systematically educate them on: Who makes a great referral, what’s in it for them to provide a referral, how to refer you, and the exact steps you plan to take with that referral. Taking the time to educate your referral sources is a great way to differentiate your business from the hoards of other businesses that are probably courting them are referral sources as well.
Step #5 – Outline your referral lead offer and system – this is the heart and soul of the system. This is where you devise the creative offer that makes people want to refer you. Spend some time to craft a creative approach to motivate your referral sources. Money for referrals is rarely the best approach. Motivate your sources with recognition, thanks and contests. Example: Earn a 100 percent refund on your tax return preparation when you refer 4 people who become clients.”
Step #6 – Create a referral conversion strategy – what good are referral leads if they don’t become referral clients? You must map out a specific set of steps that will allow you to convert your referral leads. A referred lead is a warm lead, but in some cases, they may actually have higher expectation, due to the referral. Make sure that your initial marketing materials, meetings and sales process meet those expectations or you may find that the referral tap gets turned off. Remember, you are borrowing the trust a referral has with the referral source, don’t abuse it.
Step #7 – Identify a referral follow-up strategy – to bring your referral system full circle you need to devise two follow-up steps. 1) a way to continue to market to your referral leads that don’t immediately turn into clients and 2) a way to systematically communicate the progress of a referral back to your referral sources to keep them motivated. I find that often it makes sense to create several ways to reward your referral sources. Acknowledge them in some way as they refer leads and then again, in a more significant way, as a lead becomes a client. This way you consistently communicate how much you appreciate their support on your behalf.
Take the time to complete the steps outlined above and then operate your referral marketing system week in and week out and you will soon discover a steady flow of highly qualified leads, already aware of the value you can provide, seeking to do business with your firm.
—Source: John Jantsch is a veteran marketing coach, award winning blogger and author of Duct Tape Marketing: The World’s Most Practical Small Business Marketing Guide published by Thomas Nelson. He is the creator of the Duct Tape Marketing small business marketing system. You can find more information by visiting http://www.ducttapemarketing.com
Here’s a good article on what not to do in selling:
If after resolving all objections and closing you are still getting the NO, then perhaps you have committed one of these common sales sins. Selling begins the second you answer the phone or enter the appointment. Make sure you avoid these from the start.
1.Telling not selling
Many professionals are eager to show how much they know. A customer asks a question and it’s off to the races. The salesperson rambles on addressing every last detail and then wonders why the borrower is indifferent and disinterested. You either bored them to death or confused them. Remember, it took you a long time to learn everything you know about your business so don’t try to squeeze it all into a 15 minute phone call. At least 60% of your conversation should be the customer telling you what they want. Ask questions and LISTEN!
The hard sell is out. You know why? Because it rarely works. In our age of the Internet and media you are dealing with more educated and market savvy consumers. Many times the customer simply needs some time to absorb everything. Stay away from the idea that more is better. You can lock shaky deals all day and most of the time they will create more headaches and steal more of your time than they are worth. If you locked solid deals yesterday then you will have more time to lock new deals today.
3. Um, err, uh…
These bad habits are surefire ways to lose a deal. They scream, “I don’t know what I’m doing and I’m nervous to ask for your business!” Listen to your calls and count how many times you say these “filler words”. You may have even developed your own like “okay” or “ummm”. Think about the words you are using to sell. Don’t waste your momentum on one of these closing killers.
4. Circling the close
You have just said something that the customer loves. You have hit their hot button and it’s time to close. You can hear it in their voice but you keep rambling on about the rest of your features. You don’t have to keep selling them, they are ready. The object of the game is to close the deal so take the opportunity when it presents itself – SHUT UP AND CLOSE!
5. Silent but deadly
Pauses and dead air in a conversation will generate a very loud “NO.” Although it may only be a few seconds it can feel like an eternity – especially on the phone. Don’t rush the call, but make sure the conversation is moving at a comfortable pace for both you and the customer. Silence implies that you have no direction for the call and that you are waiting for the borrower to pick the next course of action. Control the call with good questions and keep things moving in the direction of a close.
Nobody likes a negative person, even if that person is offering a better deal. Know your competition but never bash them. This hurts you more than it hurts them. Focus on your strengths and if necessary use narrow questions to allow the borrower to make their own conclusions about the guy down the street. Don’t use phrases like “I don’t know” and “we can’t do that”. These are statements that invite your prospect to go somewhere else. Instead try something like, “That’s a great question, let me find out for you” and “that may be difficult, but let me see what I can do.” Always show the customer that you have the power to act on their behalf.
Never, ever argue with a customer. This will never win a sale for you. Nobody likes to admit when they are wrong so even if you can demonstrate that you are right; you will still lose the deal by arguing. If you must clarify an issue do it tactfully and remember what personality type you are dealing with. A compliment or confirmation may be in order.
Shawn Buxton has been in corporate training and motivational speaking for the last 10 years. He has trained hundreds of sales people in the mortgage, mutual fund, and promotional products industries. For training or coaching you can reach Shawn via email at email@example.com
Article Source: http://EzineArticles.com/?expert=Shawn_Buxton
If your company isn’t blogging, then you are being left out by those that are. Hoovers, the company that gives you the low-down on all the companies that you can imagine, has a blog that you can go to here.
Jill Konrath, who has a blog on selling to big companies, also wrote a business novel called “The Sales Wiz”. While the rest of the world wants to know the fate of Harry and his friends, you might find it more important to read Jill’s book. And the good news is that it is free if you click here.
Volume 1 Issue 7
July 18, 2007
Shoppers spend the most on lingerie at Wal-Mart (28% say so), with Victoria’s Secret a distant runner up (10%), says TNS Retail Forward.
Women purchased slightly more than half the digital cameras sold in the first four months of 2007, up from 48% in the same period in 2006, reports the NPD Group.
The number of women motorcycle riders increased 34% between 1998 and 2003, the latest data available, according to the Motorcycle Industry Council.
Women pharmacists had median weekly earnings of $1564 in 2006 — the highest median weekly earnings among women who were full-time wage and salary workers, according to the Department of Labor Women’s Bureau.
150,000 people a month visit the website of author Nora Roberts, the average visitor spending 43 minutes on the site examining 19 pages, reports Publishers Weekly.